Business Defamation

The Customer is Not Always Right – How to Handle Business Defamation Everyone has heard the phrase “the customer is always right.” Whether you are a business owner who must yield to insistent customers (even if you don’t agree with them) or just an employee who finds it hard to bite your tongue—we all understand…

What You Need to Know About the Consumer Fairness Act of 2016 With the advent of negative online reviews, many businesses have sought to protect themselves by including non-disparagement provisions into their form contracts with consumers. These provisions make sense when fairly negotiated – if you want to do business with us, you will agree…

What the UNABOMBER Can Teach You about Catching an Anonymous Defamer Remember how the FBI caught the Unabomber? They compared his writing patterns in his letters and his infamous “manifesto” that he got published by threat in the New York Times and the Washington Post to the writing samples of various suspects.  Unusual spellings, word…

What happens when a small business and a customer have a dispute? These days it is increasingly common for customers to publicly, and sometimes unlawfully, address their grievances on the Internet. And this is exactly what Dallas newlyweds Neely and Andrew Moldovan did to their wedding photographer. The Backstory of the Polito v. Moldovan Case…

Does Sarah Palin Have a Case Against the New York Times? Sarah Palin has accused the New York Times of defamation after an editorial article was published on June 14, 2017 accusing her of inciting Jared Lee Loughner to shoot Rep. Gabby Giffords (D-AZ). The Case Against the New York Times According to Palin’s lawyers,…

A defamation lawsuit that captured the attention of people around the country has finally come to a close. Judge Judy’s son, Adam Levy, had his name cleared after the Putnam County Sheriff accused him of harboring an alleged rapist and illegal immigrant. The Backstory In 2013, Adam Levy operated as a District Attorney in Putnam…

Melania Trump Settles Defamation Lawsuit You’ve been in business long enough to know how harmful a negative review of you or your business is online. You go to great lengths to protect your reputation, so when a defamatory post pops up, you’re understandably upset. That was the case for Melania Trump who filed a defamation…

Can You Do Reputation Management All By Yourself? If you’re like many business owners, you invest a lot in your brand. You work with designers to make your business look good, copywriters to make your business sound good, and public relations firms to spread the word that your doors are open. And, if you’re like…

Internet Defamation of Doctors: How to Respond  You know how it feels to have a bad experience somewhere, right? You are disappointed, frustrated, and never want to repeat the experience again. So, the next time you need a particular service, you do a quick search online first to avoid another negative encounter. You seek out…

What is an Amicable Lawsuit? Consider this: A customer has a bad experience with your business. Frustrated, they take to the Internet to vent their concerns and include false, defamatory allegations. A few hours after they hit publish, they get a call. It’s your office apologizing for the error and going above and beyond to…