The Customer is Not Always Right – How to Handle Business Defamation

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The Customer is Not Always Right – How to Handle Business Defamation

Everyone has heard the phrase “the customer is always right.” Whether you are a business owner who must yield to insistent customers (even if you don’t agree with them) or just an employee who finds it hard to bite your tongue—we all understand that the customer is NOT necessarily “always right.”  In any business or professional practice, customers can get upset.  How the customer deals with their frustration and unhappiness is another story.  In today’s digital age, it is easier than ever for a customer to take their displeasure too far and attempt to ruin a business or professional practice through online defamation. What can a business owner do about business defamation?

Business owners understand that Internet search results can heavily influence potential customers, with negative information quickly sending current and prospective clients to your competitors.  And often times, online reviews and viral posts can make the difference between a new business relationship and a failed deal.  So, what do you do when an Internet fatwa has been cast upon your business?

Fortunately, business owners do not have to continue to suffer.  It is a tort, a civil wrong, for a person to defame a business, or for a business to defame a person, for which the victim can file suit.  If you believe your business is suffering due to defamatory remarks published by a customer or another business, call Hutcherson Law’s team of skilled attorneys.  We will help you get on track to restoring your reputation and taking legal action against those who harmed you.